At KlixServices Ltd, we are committed to delivering high-quality SEO services and ensuring client satisfaction. However, we understand that circumstances may arise where a refund is appropriate. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

Clients may be eligible for a refund under the following conditions:

• Unsatisfactory Service: If you are not satisfied with the services provided, you may request a refund within 30 days of the service start date.
• Service Cancellation: If you cancel your service before the end of the selected term (1, 3, 6, or 12 months), you may be eligible for a prorated refund based on the unused portion of the service period.
• Non-Delivery of Service: If KlixServices fails to deliver agreed-upon services within the specified timeframe, a full or partial refund may be issued depending on the extent of the service already delivered.

2. Refund Process

To request a refund, clients must follow the steps below:

• Submit a Refund Request: Email us at [email protected] with the subject “Refund Request.” Include the reason for the request, relevant service details, and any supporting documentation.
• Review Process: Refund requests are reviewed within 10 business days. We may contact you for additional information or clarification.
• Decision and Notification: You will be notified of our decision by email. If approved, your refund will be processed within 14 business days.

3. Prorated Refunds

For early service cancellations, refunds will be calculated on a prorated basis. This is determined by the number of days services were provided relative to the total duration of the selected plan.

4. Exceptions to Refunds

Refunds will not be granted in the following situations:

• Completed Services: If the full term of service has been completed and no dissatisfaction was expressed during the service period.
• Unrealistic Expectations: Refund requests based on unguaranteed results (e.g., top search rankings) will not be considered.
• Client Breach of Agreement: If the client fails to meet their responsibilities (e.g., providing access, timely communication), and this impacts delivery, a refund may be declined.

5. Dispute Resolution

If you disagree with our refund decision, you may request a secondary review by emailing [email protected]. We are committed to resolving disputes fairly and amicably.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact:

Email: [email protected]
Address: KlixServices Ltd, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.